Reference

What You Agree to When You Use 1111a

These terms set out the rules that apply when you open an account, deposit via bKash, Nagad, or Rocket, and use any part of the platform.

Applies to all account activitybKash, Nagad, Rocket coveredSubject to local law and eligible regionsUpdated terms replace earlier versions
1111a What You Agree to When You Use 1111a
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across all accounts and payment methods. Wallet-linked verification, session monitoring, and account access controls are all part of how we keep the platform operating fairly for everyone who uses it.

Wallet Verification

Every withdrawal request is checked against the wallet number registered at sign-up. bKash, Nagad, and Rocket numbers must match to proceed — no exceptions.

Account Security

Your login credentials are your responsibility. We use session monitoring to flag unusual access patterns and may request identity confirmation before releasing funds.

Terms Updates

When we revise these terms, we notify you via your registered contact. Continuing to use the account after the notice period means you accept the updated version.

Dispute Process

Raise a dispute through live chat or email with your transaction reference. We review account logs and wallet records and respond with a clear outcome.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For payment-related disputes involving bKash, Nagad, or Rocket transactions, include your wallet reference number so we can locate the record quickly and respond with the right information.

Live Chat Open the chat window from any page in your account. Describe your terms query and include your registered wallet number for faster handling.
Email Support Send a detailed message to our support address. Attach any transaction reference from bKash, Nagad, or Rocket if your query involves a payment dispute.
Account Help Centre Log in and visit the Help section to submit a formal terms or account question. Responses are sent to your registered contact on file.

Common Questions About These Terms

The questions below cover what we get asked most often about account rules, payment conditions, and how these terms apply to your use of the platform.

Yes. All transactions through bKash, Nagad, and Rocket are covered by these terms alongside the wallet provider's own conditions. Keep your payment reference in case a query arises.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same wallet or identity details, both accounts may be closed under our standard terms.

We may suspend or permanently close your account depending on the nature of the breach. Any balance held may be reviewed before release, particularly if the breach involves payment activity.

We send a notification to your registered contact whenever terms change. The updated version takes effect after the notice period, and continued account use means you accept the new terms.

Yes. Eligibility depends on your local law and the regions we support at the time. It is your responsibility to confirm that access is permitted under the laws of your location.

Contact us through live chat or email and include your account details and any relevant wallet reference — bKash, Nagad, or Rocket transaction IDs help us locate the record and respond accurately.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.